1. General Provisions:
1.1. These terms and conditions (hereinafter “Rules”) are a legally binding document for the parties, which determine the rights and responsibilities of the Buyer and the Seller when purchasing goods in an electronic store (hereinafter – “e-store”);
1.2. The seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements established by the legal acts of the Republic of Lithuania.
2. The moment of conclusion of the purchase-sale contract:
2.1. The contract between the Buyer and the Seller is considered to be concluded from the moment when the Buyer creates a basket of goods in the “e-store”, specifies the delivery address, chooses the payment method and, after familiarizing himself with the Rules, clicks the “Order” button.
3. Rights of the seller:
3.1. If the Buyer tries to harm the operation, stability and security of the “e-store” or violates his obligations, the Seller has the right to limit or suspend his access to the “e-store” without warning or, in exceptional cases, cancel the Buyer’s registration;
3.2. The seller reserves the right to unilaterally change the terms of these rules without prior notice;
3.3. The Seller has the right to cancel the order without notifying the Buyer in advance, if the Buyer does not pay for the goods within 2 (two) working days;
3.4. Send all communications between the parties to the e-mail address provided in the Buyer’s registration form;
3.5. If the Buyer does not accept the goods after two attempts to deliver them, the Buyer must pay for the losses incurred by the Seller according to the invoice issued by the Seller.
4. Obligations and responsibilities of the seller:
4.1. The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the “e-store”;
4.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer within the agreed delivery period;
4.3. The Seller, in the event of important circumstances, being unable to deliver the ordered product to the Buyer, undertakes to offer the Buyer an analogous product, and if the Buyer refuses to accept the analogue of the product, to return the money paid within three to five working days, if the Buyer has made an advance payment;
4.4. After the buyer uses Rule 5.2. by the right provided for in paragraph 1, the Seller undertakes to return the money paid to the Buyer within 10 (ten) working days, counted from the day of receipt of the returned goods;
4.5. If the Buyer does not provide accurate data in the registration form, the Seller is not responsible for the resulting consequences;
4.6. The Seller is not responsible for the information provided on other websites, even if the Buyer accesses these websites through the links in the Seller’s “e-store”;
4.7. The Seller provides the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock and the Buyer is informed of the shortage of the goods ordered by him. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In such a case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods;
4.8. In all cases, the Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances beyond the Buyer’s control;
4.9. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the “e-store” may not correspond to the actual size, shape and color of the goods.
5. Buyer rights:
5.1. The buyer has the right to purchase goods in the “e-store” in accordance with these rules and the procedure established by the “e-store”;
5.2. The buyer has the right to refuse the contract of purchase and sale of goods concluded with the “e-store” by notifying the Seller in writing (by e-mail, specifying the desired quality product to be returned and its order number) no later than within 14 (fourteen) working days from the delivery of the item days;
5.2.1. When returning goods, it is necessary to comply with the following conditions:
5.2.1.1. the returned product must be unused;
5.2.1.2. the returned item must be in its original, neat packaging;
5.2.1.3. the product must be undamaged;
5.2.1.4. the product must not have lost its commercial appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective product);
5.2.1.5. the returned product must be in the same configuration as the one received by the Buyer;
5.2.1.6. when returning the product, it is necessary to present the document of its purchase.
5.3. Has the right to change and/or update the information provided in the registration form;
5.4. All messages between the parties and questions should be sent to the phone number or email address specified in the “Contacts” section of the “e-store”.
6. Obligations and responsibilities of the buyer:
6.1. By using the “e-store”, the buyer confirms that he agrees to these terms and conditions and must comply with them;
6.2. The buyer must pay for the goods and accept them in accordance with the procedure established by these Rules;
6.3. The buyer has no right to make claims to the seller regarding the delivery of the goods to the wrong entity, if the delivery address is incorrectly specified;
6.4. The buyer is fully responsible for the correctness of the data provided in the registration form;
6.5. The buyer is responsible for actions performed intentionally or unintentionally while using the “e-store”;
6.6. The buyer is responsible for the transfer of login data to third parties. If third parties use the Buyer’s login data, the Buyer is responsible for the actions performed by the third party;
6.7. During the delivery of the goods to the Buyer, the Buyer must together with the Seller or his authorized representative check the condition of the shipment and the goods(s) and sign the invoice, waybill or other shipment transfer – acceptance document. After the buyer signs the invoice, waybill or other shipment transfer-acceptance document, it is considered that the shipment has been delivered in a suitable condition, product damage, the origin of which cannot be attributed to a factory defect, and product(s) assembly inconsistencies (such as can be determined by external product inspection) during inspection) is not available. Upon noticing that the package of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the product(s) is damaged and/or the product(s) are not properly assembled, the Buyer must note this on the invoice, bill of lading or other in the consignment transfer-acceptance document and, in the presence of the Seller or his representative, draw up a free-form consignment and/or product(s) violation/nonconformity report. If the Buyer does not perform these actions, the Seller is released from responsibility towards the Buyer for damage to the goods, if the basis for the occurrence of such damage is not a factory defect and for discrepancies in the product package, if these discrepancies can be determined during an external inspection of the goods;
6.8. The Seller is released from any responsibility in cases where the losses arise because the Buyer, regardless of the Seller’s recommendations and his obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
7. Product price, payment, delivery and warranty conditions:
7.1. The prices of goods in the “e-shop” and in the formed order are indicated in euros with VAT;
7.2. The buyer pays for the goods in one of the ways he chooses:
7.2.1. Payment using electronic banking means advance payment using the electronic banking system used by the Buyer. The Buyer transfers the money to the “e-store” account in the relevant bank of his choice. The responsibility for data security in this case rests with the respective bank, since all monetary transactions take place in the bank’s electronic banking system;
7.2.2. Payment by bank transfer is an advance payment, when the Buyer, after printing the advance payment invoice – order and going to the nearest bank branch, transfers the money to the “e-store” bank account specified in the advance payment invoice – order;
7.2.3. Cash payment upon receipt of the goods is a cash payment to the courier when the goods are delivered to the Buyer.
7.3. Only after receiving the payment for the goods, the Seller begins to form the parcel of goods and the term of delivery of the goods begins to be calculated, except in cases where cash payment is chosen upon receipt of the goods;
7.4. The goods are delivered by the Seller or his authorized representative;
7.5. The delivery (transportation) fee of the goods is calculated taking into account the place of delivery of the goods and the weight of the goods, as well as whether the Buyer wishes to use the delivery service of the goods;
7.6. The warranty is 2 years from the date of purchase, unless otherwise stated. For legal entities – 12 months;
7.7. If the Buyer, for one reason or another, refuses the concluded purchase-sale contract, he must cover the costs of returning the goods.
8. Final provisions:
8.1. If there is a dispute between the Buyer and the Seller that cannot be resolved through negotiations, the Buyer has the opportunity to file a complaint or claim damages out of court. The buyer can apply to the State Consumer Rights and Protection Service (http://www.vvtat.lt).
8.2. Buyer complaints can also be processed on the Electronic Dispute Resolution Platform: ec.europa.eu/odr/.